Yes. Fidelity Group LLC is a state-licensed General Contractor in North Carolina and fully insured for both commercial and residential work — including general liability and workers' comp. We can provide certificates of insurance on request before any project begins.

Yes — permits and inspections are part of our scope on every project that requires them. We handle the filing, coordinate the inspection schedule, and make sure everything passes clean. You don't have to navigate the city permit office — we do that for you.

We work at every scale — from a single bathroom remodel to a 20,000 SF commercial build-out. Residential custom homes, renovations, additions, kitchen and bathroom remodels. Commercial tenant upfits, office build-outs, retail fit-outs, restaurant spaces. HVAC for homes and commercial buildings. Property maintenance and handyman. If it involves construction or HVAC in the Charlotte metro area, call us.

It starts with a site walkthrough or detailed project description. We assess the full scope, develop a line-item budget, and present it with full transparency before any work begins. No hidden fees. No vague "allowances" that balloon later. Most estimates are delivered within 24-48 hours of the initial consultation.

We serve Charlotte and the entire metro area — including Huntersville, Cornelius, Mooresville, Ballantyne, SouthPark, Myers Park, Matthews, Indian Trail, Lake Norman, Concord, Gastonia, and Fort Mill and Rock Hill in South Carolina. If you're within a reasonable drive of Charlotte, we cover it. Call us and we'll confirm.

Yes, most projects require a deposit before mobilization — typically 10-25% depending on project size and material lead times. This is standard in the industry and protects both parties. The full payment structure is outlined clearly in your contract before you sign anything.

Standard hours are Monday–Friday 7AM–6PM and Saturday 8AM–2PM. For commercial projects with tenant operations, we regularly schedule after-hours or weekend work to minimize business disruption. Emergency calls are handled 24/7 — if there's an HVAC failure or urgent repair, we respond regardless of time.

It depends on current project load and scope. Small repairs and HVAC service calls can often be scheduled within a few days. Larger renovations and commercial projects typically have a 2-4 week lead time from signed contract to mobilization. Emergency situations are prioritized and we'll give you a honest timeline on the first call.

One phone number. One person. Every trade coordinated, every deadline tracked, every punch list closed. Most contractors hand you off to a project manager you've never met after the sales call. At Fidelity Group, Bryan O'Baez — the owner — is your point of contact from first call to final walkthrough. We're also one of the few contractors in Charlotte who handle both residential and commercial work AND HVAC under one roof, so you're never juggling multiple companies.